Operations Manager

Wild Harvest
May 16, 2018
London, United Kingdom
Job Type


Wild Harvest is a leading fine food specialist, distributing premium foods to discerning customers around the UK since 1993. We are a critical part of the Fresh Direct Group; a set of four food brands brought together to offer the foodservice industry the most comprehensive fresh food supply offer on the market. We have flourished by providing the very best seasonal foods to some of the UK’s top chefs. Our team of experts are committed to offering the highest levels of care and flexibility that’s demanded by London’s finest eateries.
Job Purpose

Reporting to the General Manager, Wild Harvest, the role of Operations Manager is responsible for the day to day management of the warehouse and transport operation at our site in New Covent Garden, London. The role holder plays in a key role in ensuring the efficient running of the delivery and warehouse team operation and that productivity and costs are in line with defined KPI’s. The Operations Manager works in partnership with the senior team to support continuous improvement and customer growth across the business.

Key Activities

Running an efficient and cost effective warehouse and driver operation – in line with defined KPIs
Ensures that the required training and planning is in place to maintain a robust warehouse and operations team.
Maintain high standards of health and safety practices.
Continuously drives and maintains high standards of service to our customers - at all points of interaction.

Responsibilities & Duties

Daily review of sales orders and plan resource and deliveries accordingly.
Work in collaboration with the WH sales team to ensure orders are delivered on time and accurately.
Recommend and implement operational and organisational changes (for example: route changes, packing processing)
Engage the team in order to create a 'raising the bar' attitude and promote team effort – through regular communication, 1:1s and performance reviews.
Resourcing and training of all new drivers and warehouse staff.
Ensure all driver and warehouse team receive required training and identify future training needs.
Responsible for maintaining high standards of stock inventory accuracy and quality.
Responsible for all Food, Health and Safety accreditation.
Responsible for routine vehicle maintenance and ensuring legal compliance of van fleet.

To give an idea, the Key Performance Indicator (KPI) include:

Packing mistakes reduced – DSL
On time deliveries.
Product quality in stock and at delivery point.
Stock inventory accurace
Reduction in insurance claims
Brand Presentation – Vans, Uniform, Credits, Invoicing,
Cost vs. % of revenue
Gross Turnover
Increase staff retention
Food Safety Accreditation
Health and Safety Accreditation

Desired Skills and Experience

Previous experience in operations supervisor/management role
Strong communication and organisational skills
Quick decision maker – able to multitask and deal with conflicting priorities
Adaptable, positive and able to operate in a fast changing and challenging environment
Customer focused with a 'can do' approach
Attention to detail and accurate in work
Computer literate
Able to use initiative and self-motivation and self-aware
Can apply practical solutions to problems
Passion for food products

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