Warehouse Team Manager
Shifts- Thursday-Monday 14:00-00:00
Purpose of the position
As Warehouse Team Manager you will be responsible for a team of Warehouse colleagues, overseeing the vast activity to ensure we are meeting our customers’ needs and pushing to exceed them at all times.
You will be dedicated to ensuring your people are engaged, well managed and perform to the highest standards against set KPI’s.
You will act as advocate of the Fresh Direct culture and safety standards, you will also hold regular briefings and meetings with your team providing them with a platform to suggest their own ideas and improve overall service standards to our customers.
Your daily routine and responsibility will ensure the Warehouse operates in line with required health and safety, people, cost and service objectives.
Key Activities & Responsibilities
Having a clear operational plan for your shift – always bearing in mind the bigger picture and the end customer whose standards and expectations we need to meet.
Understanding the wider business objectives and in line with this, looking for ways in which to reduce cost, improve service etc.
Investigating any service or operational failures to ensure they are understood and prevented in future, feeding the information back to Warehouse Shift Managers.
Leading the way in terms of best practise regarding safety and ensuring your team understand the importance of being safe in the workplace at all times.
Quickly and efficiently record and report any safety incidents
Ensuring that all members of the operational team have clear goals and objectives.
Work collaboratively with the HR team, to align with the Fresh Direct people plan
Communicating at all times – holding regular organised meetings, as well as ad hoc catch ups, with your teams to help them understand their key priorities.
Evaluate the performance of both Fresh direct permanent employees and agency staff and provide constructive and clear feedback to aid in personal and professional development
Proven background in a Warehouse supervisory role
Experience in a fast moving warehouse environment, 3PL preferred
Key focus on end customer strict SLA’s including order fulfilment, DOT’s and customer security
Excellent people management skills
Strong leadership skills
Good understanding of performance statistics
Desire to fully embrace being part of a wider team
Team player and highly effective communicator
Embracing change and engaging your team to lead by example
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